No. Individuals may contact us directly. Referrals may also come from family members, physicians, hospitals, schools, community agencies, law enforcement or other providers.

Our access team will:

• Listen to your concerns.
• Gather information about your current needs.
• Complete appropriate screening and risk assessments.
• Identify immediate clinical or safety needs.
• Determine the appropriate level of care.
• Connect the individual with the appropriate service or provider.
• Provide referrals or resources when services outside our organization are needed.

If available, bring:

• Photo identification
• Insurance information
• Medication list
• Information about current providers
• Relevant medical or behavioral health information
• Guardianship or legal documentation, when applicable

You should still contact us. Staff can explain available options, eligibility requirements, financial assistance and other resources. The Family Health Center does not refuse service to anyone based on their ability to pay.

That's okay! You don't need to determine the service yourself. Our trained staff will help identify the most appropriate service based on your needs.

Yes. Parents, guardians, caregivers, schools or other authorized referral sources may assist with accessing services for children and adolescents.

Yes. A referral source can contact us to discuss making a referral. Privacy and confidentiality requirements may limit what information we can provide back to the referral source without appropriate authorization. Please keep in mind that all Access services are voluntary, and the individual must agree to receive services.

Tell the access staff immediately if you are experiencing a safety or behavioral health crisis. Staff will assess the situation and help connect you with the appropriate crisis response.

If there is an immediate danger to you or someone else, call 911 or go to the nearest emergency department.

Our Access Center model is designed to provide timely access to care and in almost all cases, you will receive services the same day. Depending on your needs, same-day services may include screening, assessment, crisis intervention, safety planning, brief intervention, referral or connection to ongoing services.

You may be connected to:

• Therapy services
• Medication services
• Case management
• Care coordination
• Peer support
• Substance use services
• Crisis services
• Community resources
• Or other appropriate levels of care depending on your needs

Yes. Your behavioral health information is protected by federal and state confidentiality requirements. Information is shared only when permitted by you or required by law and applicable authorization requirements.

Information generally cannot be shared simply because someone requests it. When appropriate, a valid authorization or other legal basis may be required before information can be disclosed, subject to applicable laws and confidentiality requirements.

Our staff will help connect you with an appropriate provider or community resource whenever possible. The Access Center is intended to help people get connected to the right care - even if it is not a service we provide.